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Is it hard to communicate computer issues with support personnel over the telephone or by text message? Steps Recorder is a great app that can assist you in describing the problem. To document the steps taken to solve your issue, it uses text descriptions and screenshots.
A Steps Recorder report is a way for support staff to diagnose and then recommend the best possible solutions. This tutorial covers all you need to know regarding the Steps Recorder application.
Steps Recorder was previously known as Problem Steps Recorder in Windows 7 or 8.1. The app is still available, however the user interface and some of the features may be slightly different. This tutorial is focused on Steps Recorder within Windows 10 or 11. Refer to Microsoft’s document on the Problems Steps Recorder application You have Windows 7 and 8.1 computers.
Windows Problem Steps Recorder: How do you use it?
Follow the below steps to track the problems that were caused by the app, file or tool.
- Type in the following: Press and hold the Windows Key, steps recorder Click on the Start menu search box and then click the Open button Steps Recorder app.
Steps Recorder is also available through the Windows Run box. Windows key + R, psr or psr.exe Select the option you want to use in the dialogue box OK.
- Select the Start Record Press the button Alt + A.
- Repetition the steps that caused the problem or error you are experiencing. Suppose you are having trouble Downloading an app from the Microsoft Store can cause problems, When Steps Recorder begins recording, go to the Microsoft Store. Then, try the app again.
- While it is recording, the Steps Recording Window will appear as a floating window on your computer’s screen. Please select Pause Record To temporarily halt the recording Resume Record to continue.
- Select Stop and Review (or Stop Record In Windows 8, you can close the window after you have solved your problem.
The Steps Recorder opens a new tab where you can view or save your recorded steps. You should preview the recordings and make sure they are correct before saving them.
- Scroll down the section “Steps” or choose the Review the recorded steps Scroll through recorded text by using the scroll optio.
Select Review the recorded steps as a slide show Slideshow presentation of the recording.
The Steps Recorder shows each step for three seconds, and then stops the slide show at the last step. Steps Recorder displays each step for 3 seconds and stops the slide show on the final step Pause The presentation is halted by selecting this option, but the Previous or Next You can manually navigate between steps by selecting the options at the top-right. Choose Exit Slide Show Click the button in the upper-left corner to close the presentation.
- Select Save Continue readin.
- Steps Recorder will allow you to export your recording as an MHT file extension It can be saved as a zip file. You can give the ZIP file a name you prefer and then select Save.
- Close the Steps Recorder, and then send the ZIP file directly to Microsoft Support professionals or third-party technicians who can help diagnose the problem.
The recording can be viewed in Microsoft Edge’s web browser. Open the zip file, double-click on the MHT document.
Notably, Steps Recorder or Problems Steps Records Recorder doesn’t capture text input. Any sensitive information, such as passwords, addresses, and so on, is not recorded by Steps Recorder (or Problems Steps Recorder). Any sensitive information (password, address, etc.) that you have entered while recording a problem are inaccessible to Microsoft and anyone else who has access to the recording.
Modify Steps Recorder Settings
You can configure Steps Recorder’s recording and saving settings by going to the Settings menu.
Increase the screen capture limit
Microsoft created Steps Recorder so that it could capture 25 screens automatically. However, you have the option to increase this screen limit. You can increase the screen capture limit to record a problem you think will require more than 25 mouse clicks.
- Select the Steps Recorder App, then open it Settings, Settings again.
- Enter the number of screen shots you would like to save in the dialogue box, “Number Recent Screen Captures to Store” Notable: Steps recorder can’t capture screencaps beyond 999 steps. Please select OK To save the change.
You can enable or disable the screen capture
Microsoft assures that Steps Recorder will not record any input text while capturing the screen of your computer. If you’re not satisfied with Microsoft’s guarantee that Steps recorder will not record any of your personal information, screen capture can be disabled.
Choose from the Open Steps Recordser settings menu No Select the option to enable screen capture in section “Enable screen recording” OK. . You will no longer be able to take screenshots. Instead, the app will only capture text descriptions of your actions.
Set the default output location
Steps Recorder prompts you to choose a storage location and a name for each recording. The Steps Recorder app can be configured to save recordings in a particular folder with a default name.
- Set the settings for Open Steps recorder and then select the Browse button.
- In the dialogue box, enter the default filename, choose your output folder and click the “Save” button Save button.
- Select OK To save your changes.
After setting the default output location and file name, screen shots cannot be viewed. When you end recording, Steps Recorder saves any new recordings automatically to the desired output file location.
Additionally, any new recording will overwrite the previous saved record in the default output folder.
Easy Problem Solving: Document your problems
Windows 10’s Steps Recorder has been added Add Comment You can highlight and annotate your screen during recording by clicking the button. Windows 11’s revamped Steps Recorder app does not have the ability to comment. Notably, Steps Recorder might not capture certain programs accurately (e.g. full-screen games).
Alternatives are available if Steps Recorder does not provide all the information a support technician requires Screen recording tools To capture all the happenings on screen.
