Windows: How do you fix the “Trusted Platform Modul Has Malfunctioned?” error

Are you still getting the “Trusted platform module is malfunctioned” error message in Windows 11 and 10 when trying to activate Microsoft 365 applications? This is what we will help you fix.

Microsoft 365 apps, such as Word and Outlook, will warn users during authentication that a trusted platform module had malfunctioned. This is to indicate they are having trouble communicating with Microsoft TPM (Trusted Platform Module) chipset on your PC. . This error code may be accompanied by 80090016, 80090016, 80284001 or 80090030.

You can follow the below instructions to repair the “Trusted platform modules have malfunctioned” error on Windows 10 or 11. You should ensure that you re-activate all Microsoft 365 products following each fix. After certain fixes you might need to set Windows Hello and your PIN up again.

Reset Microsoft 365 Activation State

Microsoft Support and Recovery Assistant is the best way to start to restore your Office 365 activation. You can then reactivate Office apps using a brand new set of settings.

1. The following is available for download Assistance and support for recovery Visit the Microsoft Website.

2. Select the file that you downloaded, and then run it Install. . Soon after, the Support and Recovery Assistant is going to be available.

3. Select Office > Next. Microsoft Teams or Outlook If it is a problem with one of the products.

4. To reset your Microsoft 365 activation status, follow the instructions on the screen.

5. Select Restart To complete the resetting of Office activation state.

Your Antivirus Software should be disabled

Third-party security software can cause various problems when activating Microsoft 365 applications. You can temporarily disable anti-malware software on your computer to see if it makes any difference.

Remove the TPM keys from Windows

Try resetting Trusted Platform Module back to the default state if the TPM error continues. Microsoft suggests that you backup your work Back up your personal information on your computer before you begin.

1. You can open the Start menu Choose and Windows Security.

2. Select Device Security Click on the Windows Security Sidebar. Then, select Security processor details.

3. Select Security processor troubleshooting.

4. Please select the Clear TPM button

5. Select Clear and restart You must confirm that you would like to reset the security process on your Windows PC.

You can also reset your TPM using the following method:

1. PressWindows Key + R to open a Run box. Then, type tpm.msc Choose and OK.

2. Select Action > Clear TPM You can find it in the menu bar.

3. Select Restart.

You can delete your Microsoft Office credentials

This will allow you to remove any Microsoft Office credentials that are already installed from Windows.

1. Press Windows + S,Control Panel, Credential Manager You will find them amongst the results.

2. Select Windows credentials.

3. Under Generic credentials, Remove.

4. Select Yes to confirm.

5. You can restart your computer.

Before you restart your computer, make sure your Microsoft 365 Account is identical to the Microsoft Account that you signed in with to Windows.

1. You can open the Start menuand select Settings.

2. Click here Accounts > Access work or school.

3. To sign in to Microsoft 365, select the school or work account that you used to create your Microsoft 365 accounts Disconnect.

Make sure you turn on Memory Integrity

Windows has a security feature called memory integrity that helps protect high-security processes from malware attacks. The “Trusted platform module is malfunctioning” error may disappear if you turn it on.

1. OpenWindows Securityand select Device Security You can find the sidebar.

2. Select Core isolation details.

3. Click on the activation button Memory integrity Switch to another computer and start it again.

Install the latest drivers for your computer’s trusted platform module

Another reason that the “Trusted Platform Module has failed” error message appears on your computer is because of outdated TPM drivers. Install any TPM update updates and check for them.

1. Press Windows + R to open a Run box. Then, type devmgmt.msc Choose and OK.

2. The possibilities are limitless Security devices category.

3. Right-click Trusted Platform Module and selectUpdate driver.

4. Select Search automatically for drivers.

5. Wait for Windows to detect and install new TPM drivers.

Windows Update is recommended if the Device Manager does not find any newer drivers. This is how to do it:

1. Open your computer’s Settings App and Select Windows Update.

2. Select Check for updates.

3. Select View optional updates > Driver updates All pending driver updates for your hardware should be installed.

Remove and reinstall the TPM drivers

You can uninstall and reinstall any TPM drivers that are not installed on your system. It will eliminate any instances of driver corruption. How do you accomplish that:

1. Expand the Device Manager by clicking on it Security devices.

2. Double-click Trusted Platform Module Choose andUninstall device.

3. Select Uninstall to confirm.

4. You can restart your computer.

5. Click on the right-click icon to close the Device Manager Security devices, Scan for Hardware Changes.

Disable Modern Authentication Protocols

Microsoft 365 defaults to modern account authentication protocols such as OAuth or SAML when activating. They can cause the “Trusted Platform Module has failed” error, even though they offer greater security. It might be fixed by disabling them with the registry hack below.

1. Click the Windows + + R To open the Run box, use these keys Then, type regedit Use the press Enter.

2. The following path can be copied and pasted into the registry editor window’s top Enter: :

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

3. Click the area you wish to select and right-click it New >> DWORD (32-bit) Value.

4. Rename the entry to EnableADAL.

5. Make sure you have the registry open and that it is correct Value data The field value is O.

6. You can restart your computer.

Ngc Folder now available for purchase

The system folder “Ngc”, which stores Windows Hello security information, is called. It is possible for it to corrupt and cause the “Trusted Platform Module has failed” error. Windows can delete the entire contents of the folder and force it to be deleted.

1. Open File Explorer. Copy and paste this path into File Explorer Enter: :

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

2. Click the right-click Ngc Folder and choose Properties.

3. Change to the Security Tab and Select Advanced.

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4. Select Change next to Owner.

5. Select the appropriate option and enter your Windows username name in the empty box OK.

6. Make sure to check the box beside Replace owners on subcontainers and objects Select the checkbox Apply > OK.

7. Select Yes.

8. Open the NGC folder, and then delete any contents.

9. You can restart your computer.

Remove BrokerPlugin, CloudExperienceHost account data

Next, you must delete any account data that was related to CloudExperienceHost or BrokerPlugin. You can do this by following these steps:

1. Open File Explorer, and go to the following places:

• %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts
• %LOCALAPPDATA%\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\AC\TokenBroker\Accounts

2. You must delete all files within both directories.

3. Now reboot your computer and start the Microsoft Support and Recovery Assistant.

• Perform a Clean Boot

Clear booting Windows during Microsoft 365 activation will help to avoid conflicts with third-party startup programs. This is how:

1. Open a Run box. Then, type msconfig and select OK.

2. Make sure to check the box beside Hide all Microsoft services Choose and Disable all.

3. Change to the Startup Tab and Select Open Task Manager.

4. All non-Microsoft process should be disable.

5. Restart your computer to reactivate Microsoft 365.

6. Startup programs or services that have been disabled are reactivated.

Windows allows you to create a brand new account

TPM errors could also arise from Windows profile corruption. Setup Microsoft 365 under a new Windows account. You can do this by following these steps:

1. You can open the Settings App and Select Accounts.

2. Select Family & other users Click on the Settings tab. Then, select Add someone else to this PC under Other users.

3. Select I don’t have this person’s sign-in information >> Add a user without a Microsoft account.

4. Enter a username, password and create an account locally.

5. Log in to your new account.

6. Get Microsoft 365 installed, and then activate it. That should do it, Transfer your data to the new account and Your old profile can be deleted.

The Trusted Platform Module has failed to function Fixed

This “Trusted Platform Module Has Malfunctioned error” can be difficult to solve. You can get rid of the “Trusted Platform Module Has Malfunctioned” error if you are patient and take time to go through all the solutions.

If none the above solutions help, Verify if the BIOS and UEFI need to be updated . Resetting Windows to Factory defaults .