Outlook: How do you fix “We are Unable To Connect Right Now?”

Outlook shows “We are not able to connect right now”, when Outlook cannot communicate with Microsoft Exchange Server. If this occurs, the activation of Outlook is not possible Microsoft Outlook Microsoft Outlook is not a tool that allows you to send and receive email.

This article will help you troubleshoot issues that Microsoft Outlook may encounter on Windows 10/11 computers.

Troubleshoot your Internet Connection

First, make sure your internet connection is working. You can visit several sites in your web browser. Or, you could download or install an application from the Microsoft Store. If you cannot access the internet with other applications, your network may be the problem.

Cleanse your computer’s DNS cache, our Wi-Fi troubleshooting guide For more information, click her.

You can turn off the “Work Offline Mode”

Outlook offers a “Work Offline” mode which allows you access older emails and to compose email without the need for an internet connection. This mode should be enabled at all times to avoid server problems and other issues Outlook errors. Send / Receive Tab, then deselect Work Offline.

Restart Outlook

Outlook’s connections to Microsoft Servers can be restored by closing Outlook and opening it again.

1. Right-click the Start menu Press or icon Windows key + X Select Task Manager from the Quick Access Menu.

2. Select Microsoft Outlook Click on the Apps List and choose the one you like End task icon.

Alternatively, right-click Microsoft Outlook Choose and End task Click the context menu.

Open Outlook once again to verify that you are able to sign in and activate Outlook using your Microsoft account.

Allow the Network Connectivity Status Indicator to be activated (NCSI)

Windows uses the Network Connectivity Status Indicator to determine if your computer is successfully connected to the internet. The “We’re unable to connect now” error will appear in Microsoft Outlook as well as other Office 365 apps if the NCSI is disabled. A non-active NCIS will also stop Windows from installing or downloading updates.

You can verify the status and indicator of network connectivity on your computer by following the steps.

Note: Make incorrect modifications to your Windows Registry Some Windows components can stop functioning if you delete or modify important registry keys. We strongly advise that you do not delete any registry keys. This can cause some Windows components to stop working Back up Windows Registry on your computer Be sure to backup your data before proceeding. If something goes wrong, you can quickly undo it by restoring your backup.

1. Press the Windows key + R, regedit Press the Start button and use the Run box Enter.

2. Copy the following path into the address bar of Registry Editor and hit the Enter key to activate it Enter.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet

3. Locate the EnableActiveProbing DWORD Entry and make sure its value data (the digit within the bracket) are set 1. zero (0) Value data indicates that the NCSI active probe has been disabled. Double-click EnableActiveProbing To modify the value data.

4. Type 1 Select the option “Value data” from the dialog box OK. . This activates the Network Connectivity State Indicator (NCSI) on your computer.

5. Then, copy the following path into the Registry Editor address bar. Press the “Enter” button Enter.

HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator

NCSI in Windows is available if you have the following: NoActiveProbe entry is missing from the specified path. NoActiveProbe value data should be set to zero(0), or the entry deleted if it is still present.

6. If the value data for “NoActiveProbe”, it is possible to modify that entry. Double-click on the entry to modify the value data 0, OK.

Alternativ, you can right-click on the entry and select Delete, Yes Follow the prompts to confirm.

This will delete the existing entry and activate your computer’s Network Connectivity Status Indicator. Start Microsoft Outlook to verify that the application can be activated or used.

Start a new type of network list service startup

Windows uses the Network List Service to identify which networks are being joined by its computers. The service also notifies other applications about any changes made to network properties.

If the Network List Service is down, Microsoft Outlook will cause problems with other applications and services such as Microsoft Outlook. The problem was resolved by restarting the service or changing the startup type Some Windows users . . Follow the instructions below to close Microsoft Outloo.

1. Press Windows key + R, services.msc Press the “OK” button in the dialog box Enter.

2. Double-click to locate Network List Service.

3. To change the “Startup type”, Manual, Apply, OK.

4. Next, click the right-click Network List Service Choose and Restart.

Open Outlook to verify that you are able to link your Microsoft account successfully.

Restart the Network Location Awareness Service

Windows uses the Network List Network Location Awareness (NLA), which helps it to understand your computer’s network connectivity. Network List Service is also dependent on NLA for proper operation.

For many Windows users, who experienced similar problems activating Microsoft 365 applications, restarting the NLA was a good solution. These steps will help you restart Network Location Awareness.

1. Press Windows key + R, services.msc Select the option you want to use in the dialogue box OK.

2. Right-click Network Location Awareness Choose and Restart. Start If the context menu does not have “Restart”, or if it is greyed out.

Outlook Data File Rebuild

Outlook’s “We are not able to connect right now” error could be caused by data corruption. Check if the error message is stopped by restoring Microsoft Outlook’s data files on your computer.

1. Open Outlook’s File menu.

2. Visit the Info You can select a section from the sidebar Account Settings, Account Settings.

3. Click here Data Files Select your Outlook account and click the “Select” button Open File Location.

4. You can move the Outlook file that is associated with your email account into a new location on your computer.

Microsoft Outlook can create or rebuild a data file when you close Microsoft Outlook and open it again. If you still get an error, close Outlook. Move the data file back into Outlook’s folder and follow the recommendations below.

Deactivate Outlook Extensions

Corrupt Extensions or add-ins from third parties Microsoft Outlook may malfunction on your system. Outlook add-ins can be disabled and Outlook restarted.

1. Open Microsoft Outlook and select File Select the option you want from the menu Options You can find the sidebar.

2. Select Add-ins Select the option in the sidebar Go At the bottom of this page, click the “Add to Cart” button.

3. Select the extension you want to remove from the page OK, Restart Microsoft Outlook.

Repair Microsoft Outlook

Microsoft Outlook Repair if the above troubleshooting options fail to stop the “We Are unable To Connect Right Now” error.

1. Press Windows key + R, appwiz.cpl Press the “OK” button in the dialog box Enter.

2. Select Microsoft Outlook Select from the following program lists Change.

3. Select Quick Repair or Online Repair Select the Repair button.

It is a good idea to first try a Quick Repair. If you still get the “We’re unable to reconnect right now” error after performing a Quick Repair, then run an Online Repair.

4. Select the Repair Click here to continu.

After you have received a success message, close Outlook and restart the repair tool.

Outlook Connected

It is also possible to reboot your computer, or update its operating system with the most recent Windows version. Microsoft Support can be reached via The Outlook Help Center If the error continues to persist, please consult this tutorial for troubleshooting tips.