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Amazon Fire TV devices Before loading Fire OS, display the logos “Fire TV”, “Amazon”, and “Amazon”. The Fire TV Stick may become stuck to the Amazon logo due to power supply problems, heat overheating and hardware damage.
If your The Fire TV Stick stops working when it reaches the startup screen, This tutorial will provide you with the necessary troubleshooting steps to resolve your problem. All generations of Amazon Fire TV Sticks are eligible for the solutions.
Sometimes the issue is caused by a temporary glitch in the system. Amazon suggests that you wait at least 25 minutes before you attempt any troubleshooting steps. The Amazon Fire TV Stick should be powered on. Do not press any keys on the Fire TV Remote.
Also, overheating could cause heatstroke To freeze on a blackscreen, use the Fire TV Stick At the boot up stage. Your Fire TV Stick should be kept at least a distance from any electronic appliance, such as your TV, monitor or other electronics. The Fire TV Stick could overheat when it gets too close or is in direct contact with heat-producing appliances.
The HDMI extender that came with your Fire TV Stick is recommended for connecting it to your TV. This extender helps keep the Fire TV Stick from touching your TV for a short distance, and can prevent it overheating.
Allow your Fire TV Stick to cool off if it’s hot. This is especially important after long usage. If the Fire TV Stick is physically hot, or it has been overheated, the Amazon logo may be displayed.
If your Amazon Fire TV Stick is stuck at the Amazon logo for more than 25 minutes, reboot it. The device can be power-cycled to refresh the operating system. It will then boot normally.
For three seconds unplug your Fire TV Stick’s power adapter (from the power socket) and then plug it back into power. If you still have the same problem, it is possible that the Firestick device doesn’t receive sufficient power.
Check the next section for information on how to make sure your Amazon Fire TV Stick is powered using compatible accessories.
Fire TV devices If they do not receive sufficient power, the Amazon logo may freeze. Plug the USB cable in a power adapter, and then plug it into the wall socket or power strip. The streaming stick should not be powered by the TV’s USB port.
Amazon also recommends that you use the power accessories (cable, adapter) included with your Fire TV Stick right out of the box. Third-party accessories might not be able to boot Fire TV Stick beyond the Amazon logo due to their power ratings. The streaming device may be damaged by cables and power adapters that are not up to standard.
You should ensure that third-party accessories have the same wattage rating and voltage rating (in volts) as those supplied with Fire TV Stick devices.
Amazon original accessories can be used to charge your Fire TV Stick. You can find spare USB adapters and power cords on Amazon’s site if the accessories get damaged.
The Amazon logo could be frozen if your Fire TV Stick is plugged into an incompatible HDMI port. The Fire TV Stick may also not be recognized by your TV. You can move your Fire TV Stick device from one HDMI port to the other if you have multiple HDMI ports on your TV.
Before you move the Fire TV Stick to another HDMI port, turn off its power source and unplug it. Connect the streaming stick to the power supply and verify that it is able to boot past the Amazon logo.
You can try connecting another device such as a game console or streaming device if you still have the same problem. To the same HDMI port(s). If you see other devices working in the HDMI ports, your Fire TV Stick (or its power accessories) is probably defective.
Contact the TV manufacturer if you experience freezing issues with your Fire TV Stick, or any other HDMI device. You may also need to contact your TV manufacturer if you are unable to receive steady input signals from any HDMI device.
HDMI splitters Hubs and splitters can interfere with the signal transmission from HDMI devices to your television. Plug your Fire TV Stick directly into the TV if it is attached to an HDMI splitter or hub.
HDCP (High Digital Content Protection), is an encryption system which prevents the unauthorised duplication and copying digital content. This encryption system can be found in devices such as smart TVs and streaming devices. Cables with HDMI or DVI connectors.
The HDCP standard protects many digital media (audio and video). HDCP-compliant HDMI, DVI and DVI connectors are available for streaming and new-generation electronic devices.
Amazon Fire Stick HDCP compliant devices can only be used with HDCP-compliant monitors and TVs. If the device is connected to an HDCP-compliant television, it may become stuck at the Amazon logo.
In 2003, the first HDCP version (v1.1), was released for HDMI connectors and devices. Your TV might not be compatible with the HDCP standard if it was launched within the previous year. It is advisable to run a manual check of the HDCP compliance status on your TV.
An HDCP label can be found on the specifications sheet and packaging for your TV. Google searches of the TV model you are interested in may reveal whether it supports HDCP. If there is no HDCP information on your TV model, please contact the manufacturer.
A Fire TV Stick can be connected to another TV in order to diagnose problems. The HDMI ports on your TV are likely to be damaged if Fire TV Stick doesn’t work properly with another TV.
If your smart TV’s firmware or operating system is out of date, external streaming devices could also fail. For assistance, contact your manufacturer or update the TV.
You can reset your Fire TV Stick back to its factory settings, if the Amazon logo is still displayed on any of your TVs.
The Fire TV Stick can be reset to erase any downloaded content, files, apps, account data, or in-app purchase information.
Once the device has frozen on the Amazon logo press the power button and keep it there Right navigation and Back The buttons are located on the remote. Keep both buttons in your hands for at least 10 second until Fire TV Stick prompts you to reset factory settings. Choose OK Follow the prompts to confirm and reset your device to its factory defaults.
Get in touch Amazon Supports Your Device If you are still having trouble after trying the above-mentioned solutions.