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This video will show you how to troubleshoot touchpad or mouse issues Chromebooks. . If your Chromebook’s touchpad or trackpad doesn’t work, you can use your external mouse or touchscreen to test these solutions.
1. Make sure to clean your touchpad
The touchpad may cause your Chromebook to freeze, flicker, or become sluggish if it has dirt, dust, liquid, or other contaminants. You can get the touchpad to work again by cleaning it using a dry, clean, and lint-free towel.
When using an external mouse ensure that it is on a level, clean, smooth surface. Use the mousepad provided to you.
When external mice’s batteries run low, or go dead, they can sometimes fail to function properly. You can check the battery level of your mouse and recharge it if necessary. You should replace the batteries when they lose their charge.
2. Tap the Touchpad to Drumroll your Fingers
Tap your Chromebook’s touchpad gently to make a “drumroll” effect. This will help to remove any dirt, particles or other debris that may have been stuck under your touchpad for at most 10 seconds.
3. Set the speed of your touchpad
Is your Chromebook’s Not sensitive enough for cursor Do you feel sluggish, or quick when moving your finger across the trackpad? In the Touchpad Settings menu, adjust your cursor/pointer speed.
Go to Settings > Device > Touchpad And move it Touchpad speed or Mouse speed You can adjust the slider according to your preferences.
4. Turn on Tap-to-Click
Tapping your Chromebook’s touchpad will work the same as pressing the left button of a mouse. Your Chromebook may not select the items you want when you touch it. This is likely due to “Tap–to-click”.
Go to Settings > Device > Touchpad Click on the toggle button Enable tap-to-click.
5. Modify the Touchpad Acceleration Settings
You can scroll quickly and improve the cursor movement of your Chromebook by activating touchpad acceleration. You can enable touchpad acceleration to resolve Problems with mouse or cursor lag Use your Chromebook.
Open the Settings App, Select Device Select from the sidebar Touchpad, Enable touchpad acceleration.
6. You can change the scrolling type
ChromeOS has “Reverse Scrolling”, which moves the page downward when you touch your touchpad using two fingers. You can disable the feature to change page direction. This means pages will move in either the upward or downward scrolling directions.
Go to Settings > Device > Touchpad Turn off the toggle Enable reverse scrolling to disable reverse scrolling.
7. Enable Tap Dragging
You can tap-drag to make multiple selections or moves by double-tapping on your touchpad and then dragging with your finger. Tap-dragging on Chromebooks is disallowed so that you cannot drag items or move them using the touchpad.
Go to Settings > Device > Touchpad Click on the toggle button Enable tap dragging.
8. Continue pressing the Esc Key repeatedly
Pressing the Esc key You can also use multiple times to fix touchpad problems with your Chromebook. Your Chromebook’s Touchpad can be fixed by tapping it Esc key Repeat this process for between 20-30 seconds to check that your mouse or touchpad is working.
9. Reboot your Chromebook
Keep your Chromebook still by pressing and holding it Power button Choose and Shut down Go to the power menu. After waiting 2-3 minutes, turn your Chromebook off and then hit the Power button It can be turned back on.
10. Chromebook: Update
Chromebook issues such as touchpad troubles can sometimes be resolved by upgrading, especially if the operating system has been updated in several previous versions.
Open the Chromebook by connecting it to Wi-Fi and Ethernet Settings Select, app and About ChromeOS You can find the sidebar.
While your Chromebook is downloading the most current ChromeOS version, wait and then select Restart You can install the update.
You may have to notify your administrator if you are using a Chromebook at school or at work to upgrade its operating system.
11. You can perform a “Hard Reset”
If your touchpad is still not working after all the above fixes, reset your Chromebook’s Hardware. Restart your Chromebook with a hardware reset, also known as EC reset or Embedded Controller reset keyboard,, touchpad, ports, battery, etc.
Depending on the type and model of your Chromebook, there will be different hardware reset or EC processes. Resetting your Chromebook’s hardware may result in some files being deleted from the “Downloads” folder. It is a good idea to backup files from that folder using Google Drive, or an USB thumb drive.
Unplug accessories and monitors (power cable, USB drive or mouse) from your Chromebook before resetting it. Before you reset your Chromebook’s hardware, disconnect it from the power cable and USB drive.
Reset the Chromebook Laptop’s Hardware
- After turning off Chromebook, wait between 10-30 seconds until it turns itself on.
- Keep the press button pressed Refresh key Click the “Add to Cart” button Power button.
- Release the Refresh key Your Chromebook boots will be able to withstand the elements.
Reset ChromeOS Tablet or 2-in-1 Chromebook
- After turning off Chromebook, wait between 10 and 30 seconds for the device to turn itself on.
- Press the Volume Up and Power For at most 10 seconds, buttons should be pressed.
- When your Chromebook turns on, release both of these buttons.
Replace the removable batteries in your Chromebook to reset it
Restarting a Chromebook’s hardware is as easy as removing the battery and reinstalling it. Turn off your Chromebook’s battery if it is removable. Then, remove and reconnect the battery. After waiting for approximately 1-2 minutes to reconnect the battery, turn on your Chromebook again.
Reset your Chromebit
Turn off your ChromeOS-powered Chromebit and take out the power adapter. Wait several seconds to reset it. Connect the power adapter and turn the Chromebit on. Make sure the keyboard is working correctly.
You can use a special reset button
A few Chromebooks made by Acer, Samsung and Acer have a reset button that is usually hidden under the case. After turning off the Chromebook, take out its power adapter and push a pin or paperclip down into the hole.
Reconnect the power adapter by holding the pin/paper clip. When the Chromebook turns on, turn it off and take out the paperclip.
12. You can use Guest Mode, or re-add your account
If your account is having problems, the touchpad on your Chromebook might be malfunctioning. If your account is having trouble with its touchpad, you can test it by using your Chromebook in Guest Mode.
If your Chromebook has more than one account, you can delete the accounts that don’t work for your touchpad and then re-add them. You can perform a factory restore if only one account is on your Chromebook.
- Select the option to reboot your Chromebook Browse as Guest In the lower corner of your sign-in screen.
Note: If you have disabled guest browsing by your administrator, the “Browse as Guest” option will not be available on your Chromebook at work or school. Get in touch with your administrator You can reactivate guest browsing on Chromebook.
- Select the time Click the button in the lower-right corner Exit guest You can find it on the system tray.
You can delete your guest account and add it to the Chromebook.
- Select the option you want from the ChromeOS system tray Sign Out.
- Select the arrow icon Add the select option to the account number Remove account.
- Select Add person To re-add your account, go to the sign-in page. Follow the prompts.
13. Chromebook – Powerwash
Resetting factory or Chromebook can be power washed All data on your internal storage is deleted. Before performing a factory reset, make sure to back up your data using Google Drive or another external drive.
Note: It is possible that a Chromebook from school or work cannot be factory reset. Your administrator can wipe the Chromebook from your network and then re-enroll it in your school/work network.
Powerwash Chromebook using the Settings menu
Go to Settings > Advanced > Reset settings Select the Reset button.
Use the Keyboard Shortcut to Powerwash Chromebook
- Select the time The bottom-right corner is where you will find the Chromebook’s settings.
- Tap and select Sign out You can find it in the system tray.
- Keep the press button pressed Ctrl + Alt + Shift + R Access the Chromebook reset page with these key.
- Select Restart Continue readin.
- Select the appropriate option on the next page Powerwash and Continue To begin the powerwashing process.
Receive technical or professional support
Get in touch with your Chromebook Manufacturer Do not hesitate to contact me if your mouse, touchpad or other device is still having trouble.
