Adobe Acrobat Reader: How do I fix a blank “Save As” screen?

Are you seeing a blank Save As screen when using Adobe Acrobat Reader DC and Pro DC? This article will explain the reason why this happens, and what you can do to fix it on your Mac and PC.

Adobe Acrobat Reader displays a blank Save As screen when Adobe Cloud Storage Service (a.k.a. Adobe Document Cloud) is not being connected to the app. Adobe Document Cloud. Adobe Acrobat Pro can also experience the same problem.

Follow the steps below to resolve the “Save As” blank screen on Adobe Acrobat for your Mac or PC.

Adobe Acrobat’s online storage options can be deactivated

Adobe Acrobat has a simple way of fixing the “Save As” blank screen. You can configure Adobe Acrobat to not load Adobe cloud services. How to do this:

1. Select Adobe Acrobat from the menu Edit > Preferences (Windows)Adobe Acrobat > Preferences On the menu bar, select (Mac).

2. Select General On the left side of the Preferences dialogbox box.
3. Check the box to the right Show online storage when saving files. Show online storage when saving files Checkbox to let us know if there is a problem when opening files.

4. Select OK To save your changes.
5. Select File >Save As. File > Save Before you save them, make sure to copy the PDF file.

You don’t have to stop Adobe’s cloud storage from loading if you do not use it. If you use Adobe’s cloud storage service, it is best to disable the feature and reactivate it Show online storage when saving files option after a few minutes. If you have the same problem, move on to the next steps.

Adobe Acrobat Force-Quit and Relaunch

Adobe Acrobat is usually able to resolve unexpected problems by force-quitting the program and then relaunching it. This is also possible Use the Windows Task Manager Oder the macOS Activity Monitor .

Windows

1. Right-click the Start button Choose and Task Manager.

2. Select More details To expand the default Task Manager View.

3. Locate Adobe Acrobat DC Please see the Processes tab.
4. Select End Task.

5. You can repeat the process for any other background Adobe processes, e.g, Adobe Acrobat Update Service, , Adobe AcroCEF,, Adobe Collaboration Synchronizer,, etc.
6. Leave the Task manager.

Mac

1. Open Launchpad, and choose Other > Activity Monitor.

2. Select Acrobat Reader/Pro Please see the CPU tab.

3. Select Stop > Force Quit.

4. You can do the same for all other Adobe-related steps, e.g, AdobeCRDaemon.
5. Exit Activity Monitor.

Relaunch Adobe Acrobat after you have forced quit the program. Now open a PDF file to verify that the save blank pop-up is gone.

The Adobe System Status can be viewed here

It’s worth checking with Adobe to make sure that the Adobe server is working properly if the “Save As” blank screen persists in Adobe Reader DC and Pro DC.

Head to Adobe.com’s page on System Status Use Microsoft Edge or Google Chrome or any other web browser to access the internet on your Mac or PC. You can contact us at Document Cloud If any of the servers are down or other categories become unavailable, Adobe can resolve the problem.

Sign Out & Back Into Adobe Acrobat

This will allow you to sign out and log back into Adobe Acrobat. It could be helpful for the application to reestablish an actual connection with Adobe’s cloud storage.

1. Adobe Acrobat can be opened on your Mac or PC.
2. You can select your profile portrait at the top-right side of the window.
3. Select Sign out.

4. Stop and then reopen Adobe Acrobat.
5. Register again with Adobe account credentials.

Restart your Mac or PC

Another solution for persistent cloud storage problems with Adobe Acrobat is to restart your Mac or PC. If you don’t have it already, do that and see if the problem persists.

Note: Reopen windows when logging back in Option to prevent macOS from saving or launching an Adobe Acrobat app state that is not working properl.

Adobe Acrobat is updated to the latest version

Adobe releases frequent updates to resolve issues with Adobe Acrobat Reader, Pro DC and Pro DC. You can open the “Check for Updates” tab to find and install any pending ones Help menuand select Check for updates. Yes It is easy to put it in.

Adobe Acrobat as Firewall Exception

Next, make sure Adobe Acrobat can connect online. This is what you need to do in order for the application to have unrestricted access online with Adobe Acrobat Windows and macOS have built-in firewalls.

Note: Refer to an online FAQ or document for instructions regarding firewalls if you are using a third party security solution.

Windows

1. Open the Start menu Choose and Windows Security Add your programs to the list.

2. Select Firewall & network protection > Allow an app through firewall.

3. Select Change settings > Allow another app.

4. Select Browse.

5. Browse the directory below and choose your preferred option Acrobat.exe: :

C >> Program Files > Adobe > Acrobat DC >> Acrobat

6. Select Add.

7. Check the box next to Adobe Check DC and locate Adobe Check DC under the programs Private and Public.

8. Select OK.

Mac

1. Open the Apple menu and select System Settings.

2. Select Network > Firewall.

3. Select Options.

4. Select the Add icon.

5. Pick Adobe Acrobat Reader/Pro DC Choose the Applications folder Open.

6. Next to the pull-down menu, open it Adobe Acrobat Reader/Pro DC Choose and Allow incoming connections.

7. Select OK.

Adobe Acrobat: Uninstall Adobe Acrobat and Reinstall

This will allow you to uninstall and reinstall Adobe Acrobat from your Mac. This should resolve any connectivity problems with Adobe Document Cloud caused by a corrupted program installation.

Windows

1. Right-click the Start button Choose and Apps and Features.

2. Select Adobe Acrobat Choose and make your choice Uninstall.

3. Select Uninstall to confirm.

Mac

1. Select the desired location from the Finder window Applications You can find the sidebar.
2. Control– Adobe Acrobat Reader/Pro DC Choose and Move to Trash.

3. For authentication, you will need to enter the password of your Mac’s account.

You can remove the app from your device if it persists Revo Uninstaller (Windows) AppCleaner (Mac) to delete Adobe Acrobat before reinstalling it.

Contact Adobe Support

Adobe Acrobat Reader and Pro can’t load Adobe cloud services. This usually resolves the problem of “Save As”. If that is not the best solution, and no other solutions work, you can try these fixes contact Adobe Support . Foxit is an alternative editor and PDF reader like Foxit In the meantime.